Hermes Parcelnet Ltd is a major parcel distribution company operating in the UK & Europe. Hermes processes more than 330 million parcels each year in the United Kingdom alone. Hermes operates a network of nearly 10,000 independent couriers that provide doorstep delivery.
What was the nature of the work carried out by Parallel Lines?
We required a multitude of Health & Safety line marking throughout our 250,000sqft workplace. This consisted of coloured walkways with zebra crossings, fire exit routes, storage and holding bays as well as other compliance markings.
Why did you choose Parallel Lines?
Hermes had previously used other line marking companies and the lines didn’t last long enough. We were looking for a better long-term solution, in both durability and cost.
Parallel Lines came out to see us and were not at all phased by the amount of work we required. Having walked around with me for some time asking the right questions, they understood our issues. They suggested doing some trials to see which system worked best. Parallel Lines provided the time and effort to give us solutions.
What was your experience of working with Parallel Lines?
Their team has always put safety above all else. As a business Hermes has to respond to ever changing demands on their resource and this hasn’t always been easy for them to carry out their workload during our working hours. Our Rugby Super Hub is a really busy place, but they understand our environment and just get on with the job.
On occasion we have completely revamped our plans at the last moment and Parallel Lines were flexible to meet and exceed our demands. Nothing has been an issue and their office back-up has proved to be most useful when support has been needed.
What would you tell others who might be considering using their services?
Parallel Lines have been back here several times now and know the place well. The company is so impressed with their work and attitude they now fulfill contracts for Hermes throughout the UK. This requires them to travel from Scotland to Kent and in-between to service our network. It’s never too much trouble for these guys. I believe their motto should be ‘Consider it done!’ and we look forward to a long and fruitful association as we look to the future.